Just about every hosting provider says they offer support for their services, but rarely does it amount to more than a glorified waiting list. They may tout a long list of features, but all the features and robustness in the world are meaningless without a professional level of service and support to back it all up and make it work.

At LuxSci we believe that it's just as important to work with you as it is for you. That's why, in addition to our ever-growing list of exciting features, you'll receive rapid, knowledgeable responses to all of your support issues -- from sudden emergencies to even your slightest concerns. No matter when the question arises, LuxSci Support is always easily accessible day and night, every day of the year. We're willing to bet it's the closest thing to a house call you'll find from an email provider. But don't take our word for it...

"I've been fortunate (maybe unfortunate) to work with a lot of different hosts and I must tell you guys... I simply have never experienced the level of service you provide, nor the amazing speed with which you handle support issues. I'm simply amazed at how easily I've been able to get things set up, and am sitting here just in shock at how quick you guys are. Kudos for you: there are plenty of other hosting companies out there that could take a lesson from you all."

-Candy Beauchamp, OffAssist

The answers you need, just a question away. Experience LuxSci.

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Real Support When You Need It

Our customers are our first priority; we strive to ensure that everything works well for you and to respond quickly and accurately to all your questions and issues.

	Contacting Support Support tickets, toll-free telephone calls, and email make it easy to reach us every day of the year.
	Support Availability Our standard support hours are 9am to 11pm Eastern Time (USA). We also provide emergency support 24 hours a day, every day, to quickly address all service availability issues.
	Support Responsiveness LuxSci's support staff strives to respond to all issues in a timely manner. On average, your important issues will be addressed within minutes during standard hours.
	Service Level Agreement LuxSci guarantees 99.99% or better service uptime. See our service level agreement.
	Quality of Support The true measure of customer support becomes apparent when you need it; we think there's no one better than our clients to tell you how effective our customer support really is. See our customer testimonials.

Read More

  Reliability, Backups, and Archival Overview

  Reliability, Backups, and Archival Details

  LuxSci PDF Portfolio

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